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Terms and Conditions

Complaints Procedure

It is our utmost desire to provide our clients a quality service at all times. To enable us do this it is essential that you provide us with relevant records and details when requested, reply to correspondence and other communications in a timely fashion and otherwise follow the terms of the agreement between us set out in our Standard Terms of Business, engagement letters and schedule of services.

If at any time you would like to discuss with us how our service to you could be improved or if you are dissatisfied with the service you are receiving please inform us immediately by contacting, in the first instance, the engagement partner responsible for your affairs (details are included within our engagement letters) We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. If you feel that we have given you a less than satisfactory service we undertake to do everything reasonable to address your concerns. If you are still not satisfied you may, of course, take up matters with the Institute of Chartered Accountants in England and Wales (ICAEW) or the Association of Chartered Certified Accountants (ACCA).  We provide complete details of arbitration services in our engagement letters.

Please click here to go to the relevant page on the ICAEW website. For the ACCA website, please click here.


Weber & Associates / Disclaimer

The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any editorial, technical, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

Privacy Policy

Weber & Associates / Privacy Policy

Information you provide to us

Your privacy is paramount to us. By providing personal information such as your name, your contact number and e-mail address via the forms on this website, you agree to us contacting you with regard to the information you request. Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us. Under NO circumstances will your personal information be sold or used by any other organisation.
From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you. Each email communication you receive from us will have the option to remove your e-mail address from our list.

 Information we monitor about visitors

During the course of any visit to our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before.

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